Suggestive selling powerpoint presentation

These may be Spoken signals (things they say) or Silent Signals (things they do) There are many signs that reveal how guests are feeling – these may be spoken or silent. When we make sales suggestions the customer’s reaction is often shown by their body language. If we want to be truly professional we have to watch these silent signals closely.

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Up-selling is a sales technique permitting to increase revenues with the same number of covers, therefore increasing a restaurant’s guest check average. 5. Basic examples of Up-Selling • Fast food restaurants :  When you order a  burger, you will often be asked” do you  want fries with that?”

Suggestive selling (also referred to as upselling) is when a sales associate suggests additional products and/or services to complement a customer’s initial purchase. Items that a sales associate suggests to a customer are typically less expensive than their initial purchase.